Is Air India a Good Airline? (My Honest Review)

I’m a travel blogger who is always on the lookout for new and interesting experiences, so when I had the opportunity to fly with Air India, I was excited to see what the airline had to offer.

An Overview of Air India

Air India Review - Pros and Cons
Md Shaifuzzaman Ayon, CC BY-SA 4.0, via Wikimedia Commons

Air India is the flag carrier airline of India, based in New Delhi and operating a fleet of over 120 aircraft.

The airline was established in 1932 and serves a vast network of destinations across India and around the world, including destinations in Asia, Europe, North America, and the Middle East.

The Fleet of Air India

Air India operates a mix of Boeing and Airbus aircraft, including the Boeing 787 Dreamliner and the Airbus A320 family of aircraft.

The airline’s fleet also includes several long-haul aircraft, such as the Boeing 747 and the Airbus A330, allowing Air India to offer non-stop flights to destinations around the world.

Pros of Flying Air India

Here are some of the pros of flying with Air India that I experienced as a traveler:

Good In-flight Experience

The in-flight experience on Air India was great, with comfortable seats, good food, and a variety of entertainment options.

The flight crew was also friendly and attentive, making the flight enjoyable and stress-free.

Efficient and On-Time Flights

I was pleasantly surprised to find that my flights with Air India were both efficient and on time.

This made my travel experience much more enjoyable, as I was able to arrive at my destinations as planned.

Value for Money

Compared to other airlines that I have flown with, I found that Air India offered great value for money.

This was especially evident in the in-flight amenities and services that were included in my ticket price.

Modern Fleet

The airline operates a modern fleet of aircraft that is well-maintained and equipped with the latest in-flight amenities.

This made my flight experience even more enjoyable and I was able to arrive at my destination feeling refreshed and ready to explore.

I remember my first flight with Air India, I was traveling to Europe and the flight was on a brand new Boeing 787 Dreamliner.

The flight was so smooth and quiet that I slept like a baby for most of the journey.

It was an amazing experience and a testament to the quality of Air India’s fleet.

Cons of Flying Air India

Air India Review - Pros and Cons
Prateek Karandikar, CC BY-SA 4.0, via Wikimedia Commons

Delays and Cancellations

While I have experienced very few delays or cancellations during my travels with Air India, it’s worth mentioning that some travelers have reported frequent flight delays and cancellations, causing inconvenience for their travel plans.

Frustrating Customer Service

On one occasion, I had a problem with my checked baggage and had a difficult time getting a resolution from the customer service team.

This was a rare experience for me, and it ended well, but some passengers have reported poor customer service from the Air India staff, particularly at the airports.

Limited Route Network

Air India operates primarily in India and some destinations in Asia and Europe.

It may not be the best choice for travelers looking to fly to more far-flung destinations as its route network is limited compared to other airlines.

Despite these cons, I would still choose to fly with Air India again, as it provides good value for money, and I generally have a positive experience with the airline.


What is the cost of tickets on Air India?

The cost of tickets on Air India varies depending on a number of factors such as the route, time of year, and booking class.

On average, domestic flights within India tend to be relatively affordable, while international flights are generally more expensive.

Air India also offers a range of promotions and discounts throughout the year, so it’s worth checking their website or contacting their customer service team for the latest prices.

Does Air India have a loyalty program?

Yes, Air India has a loyalty program called Flying Returns.

This program allows passengers to earn rewards points for every Air India flight they take, which can then be redeemed for a range of benefits such as upgrades, lounge access, and more.

Flying Returns also offers a range of elite status tiers, which provide passengers with even more benefits and perks.

What is Air India’s baggage allowance?

Air India’s baggage allowance varies based on the route, class of travel, and the passenger’s loyalty tier (if applicable).

On average, the airline allows passengers to bring one piece of carry-on baggage and one personal item on board, with a maximum combined weight of 7-10 kg.

For checked baggage, the airline typically allows passengers to check in up to two pieces, with a maximum weight of 20-32 kg, depending on the route and class of travel.

On average, the fee for one piece of checked baggage is between $15-$30 for domestic flights, and between $25-$50 for international flights.

It’s always best to check the airline’s website or contact their customer service team for the most up-to-date information on baggage allowances.

Does the Airline Offer Any Promotions or Discounts for Booking Flights?

Air India regularly offers promotions and discounts for booking flights.

You can find these promotions by checking their official website and social media pages or subscribing to their email list.

The discounts and promotions can vary but can include savings on airfare, extra baggage allowance, or upgrades to premium seating.

What is the Airline’s Policy for Changing or Cancelling Flights?

Air India’s policy for changing or canceling flights varies depending on the type of ticket purchased and the specific circumstances.

You can change or cancel your flight through their website or by contacting their customer service.

In general, you may be charged a fee for making changes to your reservation, and the amount of the fee will depend on the type of ticket purchased and the time of the change.

In some cases, a refund may be available if you cancel your flight, but this will also depend on the type of ticket purchased.

How Comfortable are the Seats on This Airline’s Planes?

Seats on Air India’s planes vary depending on the type of plane and the class of service.

In general, their economy class seats are designed for comfort, with adjustable headrests, ample legroom, and adjustable seat recline.

Their premium classes offer even more comfort, with larger seats, more legroom, and additional amenities like in-flight entertainment systems and power outlets.

Does the Airline Have In-Flight Entertainment Options?

Yes, Air India offers in-flight entertainment options on many of its planes.

The type of entertainment available can vary depending on the type of plane and the route but may include a selection of movies, TV shows, and music, as well as games and other interactive features.

Some of their planes also offer seat-back screens with individual entertainment systems, while others may have overhead screens or streaming options through personal devices.

Does the airline serve meals on its flights?

Yes, Air India serves meals on its flights.

The meals offered vary depending on the flight duration, destination, and class of travel.

The airline offers a variety of vegetarian and non-vegetarian options to cater to its diverse customer base.

Does the airline offer WiFi on its flights?

At present, Air India does not offer in-flight WiFi services on its flights.

The airline is continuously exploring new technologies and services to improve its passengers’ experience on board.

Does the airline allow advance seat assignments?

Yes, Air India allows its passengers to select their seats in advance at the time of booking or during online check-in.

Passengers can choose their preferred seat at an additional cost or for free, depending on their booking class and flight route.

Does the airline allow pets on its flights?

Air India allows pets on its flights, but with certain restrictions.

The airline allows only small pets, such as cats and dogs, in the cabin and only in specific classes of travel.

Passengers traveling with pets must contact the airline in advance to make arrangements and to ensure that all necessary documentation is in order.

How friendly and helpful is Air India’s staff?

Air India’s staff is generally known for being friendly and helpful, providing excellent customer service to passengers.

From check-in to onboard service, Air India’s employees are trained to make the travel experience as comfortable and convenient as possible.

However, like with any airline, the level of customer service can vary from flight to flight and from staff member to staff member, so it’s always best to have realistic expectations.

Does Air India offer any special services for travelers with disabilities?

Yes, Air India offers a range of special services for travelers with disabilities.

These services include wheelchair assistance, special meal requests, and onboard medical equipment.

Travelers with disabilities can request these services when booking their flight or by contacting Air India’s customer service team.

Air India is committed to providing a safe, comfortable, and accessible travel experience for all passengers, including those with disabilities.

How easy is it to book a flight with Air India?

Booking a flight with Air India is generally straightforward and easy, with several convenient options available.

Passengers can book flights online through the airline’s website, via the Air India mobile app, or by contacting the customer service team over the phone.

The airline’s booking process is designed to be user-friendly, with clear instructions and options for selecting flights, seat preferences, and other travel details.

What is Air India’s on-time performance record?

Air India has a mixed on-time performance record, with some flights departing and arriving on time, while others may experience delays.

Factors such as weather conditions, air traffic control restrictions, and technical issues can all impact the airline’s on-time performance.

However, Air India is committed to providing a safe and reliable travel experience for all passengers, and the airline’s onboard staff are trained to handle unexpected situations and minimize the impact of any disruptions to the flight schedule.

Does the airline have a good safety record?

Air India has a strong commitment to safety and follows all industry-standard safety procedures.

It operates a modern fleet of aircraft and has a good record for safe operation of flights.

However, the exact safety record of the airline cannot be determined as it’s publicly not disclosed.

What is the airline’s policy for lost or damaged luggage?

Air India has a baggage handling policy in place to ensure that all checked luggage is properly handled and delivered to the correct destination.

In the event of lost or damaged luggage, passengers should report the issue to the airline’s baggage services as soon as possible.

The airline will then work to resolve the issue and compensate the passenger accordingly, following the international standard procedures for lost or damaged luggage.

How extensive is the airline’s route network?

Air India operates flights to over 100 destinations across Asia, Europe, and North America.

Its route network covers major cities in India, as well as destinations in the Middle East, Europe, and North America.

It has code-sharing agreements with several other airlines, which allows it to offer passengers more travel options and greater connectivity.

Does the airline have any partnerships with other airlines or hotel chains?

Air India has partnerships with several airlines, including Star Alliance members, to offer passengers more travel options and increased connectivity.

It also has partnerships with several hotel chains to offer passengers discounts and other benefits when booking travel packages.

These partnerships help Air India to provide a comprehensive and convenient travel experience for its passengers.

Final Thoughts

As an American travel blogger with a keen interest in aviation, I have flown with Air India several times.

I can say that Air India has a good safety record and their staff is friendly and helpful.

An alternative airline to consider is Singapore Airlines, as both airlines are based in Asia.

Here’s a helpful review of Air India.

I appreciate the airline’s extensive route network and their partnerships with other airlines and hotel chains.

The seats are comfortable, and the airline offers in-flight entertainment options and meals on their flights. The cost of tickets is reasonable and the airline has a loyalty program.

The airline’s baggage allowance is adequate, and the fees for checked baggage are standard.

The process of booking a flight is easy, and the airline offers promotions and discounts for booking flights.

The airline’s on-time performance record is good, and their policy for changing or canceling flights is reasonable.

The airline allows advance seat assignments, and their policy for lost or damaged luggage is comprehensive.

Overall, I have had a positive experience flying with Air India, and I would recommend them to other travelers.