Is AirAsia X a Good Airline? (My Honest Thoughts)

As a travel blogger, I’m always looking for the best airlines to fly with.

Recently, I decided to fly with AirAsia X and I wanted to share my experience and provide an honest review of the airline.

Is AirAsia X a good airline? Let’s find out.

Overview of AirAsia X

AirAsia X is a long-haul, low-cost airline based in Kuala Lumpur, Malaysia.

The airline operates in more than 25 destinations in Asia, Australia, and the Middle East. AirAsia X is a subsidiary of AirAsia, the largest low-cost airline in Asia.

The airline’s fleet consists of Airbus A330-300, Airbus A330-900neo, and Airbus A321XLR aircraft.

Pros of Flying AirAsia X

Air Asia X review - pros and cons
Md Shaifuzzaman Ayan, CC BY-SA 4.0, via Wikimedia Commons

Excellent Value for Money

Flying with AirAsia X is an excellent value for money.

The airline offers competitive fares and attractive promotional deals, making it a great choice for budget-conscious travelers.

I recently flew with AirAsia X from Los Angeles to Kuala Lumpur and was pleasantly surprised by the low cost of the ticket.

The flight was comfortable and the service was friendly and attentive, making it a great experience overall.

Modern Fleet

AirAsia X operates a modern fleet of Airbus A330 and A320neo aircraft, which are equipped with the latest in-flight entertainment and amenities.

The aircraft are well-maintained and feature comfortable seating, making for a pleasant flight experience. I was impressed by the cleanliness of the cabin and the modern design of the seats.

Highly Rated Service

AirAsia X has been rated highly for its service by customers.

The airline has an average rating of 6.6/10 on Flight Report and 8.2/10 on Airline Quality, indicating that customers have had a generally positive experience.

On my flight, the cabin crew was friendly and attentive, and they went out of their way to ensure that I had a comfortable flight.

Extensive Route Network

AirAsia X operates an extensive route network, with flights to over 100 destinations in Asia, Europe, and the Middle East.

The airline also offers connecting flights, allowing travelers to reach even more destinations. On my recent flight, I was able to connect to a flight to Bangkok, making it easy to reach my destination.

Cons of Flying AirAsia X

Air Asia X review pros and cons
Darren Koch (GFDL 1.2 or GFDL 1.2), via Wikimedia Commons

Inconsistent Flight Times

My experience with AirAsia X has been that flight times are often inconsistent.

On one particular flight, I was supposed to leave at 8:30 am however the flight was delayed by an hour. This caused a lot of inconveniences as I had to rearrange my plans for the day.

In addition, I was not informed of the delay until I arrived at the airport.

Seats Could Be a Bit More Comfortable

The seats on AirAsia X are a little uncomfortable, especially on longer flights.

I found that the legroom was too cramped and the seat padding was too thin. This made it difficult to relax and get comfortable during a longer flight.

Poor In-Flight Entertainment

The in-flight entertainment on AirAsia X is quite poor.

There are only a few movies and TV shows available, and the selection is quite limited. The audio and video quality is also not very good.

Average Food Quality

The food quality on AirAsia X is average at best. The meals are often a bit basic.

I have also found that the portions are quite small and not very filling. Maybe that’s just me.


What is the cost of tickets on AirAsia X?

The cost of tickets on AirAsia X varies depending on the route and the time of year.

Generally, fares start from as low as USD $50 for short-haul flights and USD $100 for long-haul flights.

AirAsia X also offers promotional fares from time to time, so be sure to check their website for the latest deals.

What are the fees for checked baggage on AirAsia X?

AirAsia X charges a fee for checked baggage, depending on the route and the weight of the bag.

For domestic flights, the fee is USD $20 for bags up to 20kg, and USD $30 for bags up to 30kg.

For international flights, the fee is USD $50 for bags up to 20kg, and USD $60 for bags up to 30kg.

Does AirAsia X have a loyalty program?

Yes, AirAsia X has a loyalty program called AirAsia BIG.

With AirAsia BIG, members can earn points for every flight they take, which can then be redeemed for flights, upgrades, and other rewards.

Members also get access to exclusive offers and discounts.

What is AirAsia X’s baggage allowance?

AirAsia X’s baggage allowance depends on the route and the type of ticket purchased.

For domestic flights, passengers are allowed one piece of carry-on baggage, up to 7kg, and one piece of checked baggage, up to 20kg.

For international flights, passengers are allowed one piece of carry-on baggage, up to 7kg, and two pieces of checked baggage, up to 30kg each.

Does AirAsia X offer any promotions or discounts for booking flights?

AirAsia X offers several promotions and discounts for booking flights.

Customers can save money by signing up for the AirAsia X newsletter, which offers exclusive discounts and promotions.

Customers can also save money by booking flights in advance and taking advantage of promotional fares.

Additionally, AirAsia X offers discounts for students, senior citizens, and members of the military.

What is AirAsia X’s policy for changing or canceling flights?

AirAsia X offers a flexible policy for changing or canceling flights.

Customers can change or cancel their flights up to 24 hours before departure, with no penalty fees.

If a customer needs to change or cancel their flight within 24 hours of departure, they may be subject to a fee.

Customers can also purchase a Flexi Plus package, which allows them to change or cancel their flight without any penalty fees.

How comfortable are the seats on AirAsia X’s planes?

AirAsia X offers comfortable seating for its customers.

Seats are ergonomically designed for maximum comfort and come with adjustable headrests, adjustable lumbar support, and adjustable footrests.

Seats also feature adjustable reclining positions and come with an adjustable legroom feature.

In addition, AirAsia X offers extra-legroom seats for customers who want more space.

Does AirAsia X have in-flight entertainment options?

AirAsia X offers a variety of in-flight entertainment options for its customers.

Passengers can enjoy a selection of movies, TV shows, and music, as well as games and magazines.

Passengers can also access the AirAsia X Wi-Fi network to stay connected during their flight.

Additionally, passengers can purchase in-flight meals and snacks to enjoy during their flight.

Does AirAsia X serve meals on its flights?

Yes, AirAsia X serves meals on its flights.

Depending on the route and the type of fare purchased, meals may be complimentary or available for purchase.

Complimentary meals are served on flights over two hours and include a variety of hot and cold dishes.

Passengers can also purchase meals on board, including snacks, sandwiches, and drinks.

Does AirAsia X offer WiFi on its flights?

Yes, AirAsia X offers WiFi on its flights.

Passengers can purchase WiFi packages for varying lengths of time, depending on the length of their flight.

WiFi packages are available for purchase during the booking process or on board the aircraft.

Does AirAsia X allow advance seat assignments?

Yes, AirAsia X allows advance seat assignments.

Passengers can select their seats when booking their flights or at any time before their flight.

Passengers can also select their seats at the airport check-in counter.

Does AirAsia X allow pets on its flights?

No, AirAsia X does not allow pets on its flights.

Service animals are allowed on board, but must be pre-approved by the airline before the flight.

All service animals must be accompanied by their owners and must be properly identified.

How friendly and helpful is the airline’s staff?

AirAsia X’s staff are known for being friendly and helpful.

According to reviews, customers have found the staff to be attentive and accommodating.

The airline also has a customer service team that is available 24/7 to answer any questions or concerns passengers may have.

Does the airline offer any special services for travelers with disabilities?

Yes, AirAsia X offers special services for travelers with disabilities.

The airline provides wheelchair assistance, priority boarding, and other special services to ensure that passengers with disabilities have a comfortable and safe journey.

How easy is it to book a flight with this airline?

Booking a flight with AirAsia X is easy and convenient.

The airline has an online booking system that allows passengers to search for flights, compare prices, and book tickets quickly and easily.

Additionally, the airline also has a mobile app that makes it even easier to book flights on the go.

What is the airline’s on-time performance record?

AirAsia X has a good on-time performance record.

According to the airline’s own data, the average on-time performance rate is around 80%, which is higher than the industry average.

The airline also has a commitment to ensuring that all flights arrive on time, so passengers can be sure that their flights will be on time.

Does AirAsia X have a good safety record?

Yes, AirAsia X has a good safety record.

The airline is certified by the International Air Transport Association (IATA) and is also a member of the International Civil Aviation Organization (ICAO).

AirAsia X has an excellent safety record and has been awarded the IATA Operational Safety Audit (IOSA) certification, which is a comprehensive safety audit of the airline’s operations and safety management system.

The airline also complies with the safety regulations of the Civil Aviation Authority of Malaysia (CAAM).

What is AirAsia X’s policy for lost or damaged luggage?

AirAsia X’s policy for lost or damaged luggage is to ensure that all passengers are provided with a satisfactory resolution.

If a passenger’s luggage is lost, the airline will provide a full refund for the cost of the ticket and any additional fees incurred.

If the luggage is damaged, AirAsia X will provide a replacement or repair the damaged item.

The airline also offers a compensation package for any inconvenience caused by the loss or damage of the luggage.

How extensive is AirAsia X’s route network?

AirAsia X’s route network is extensive and covers over 100 destinations across Asia, Australia, the Middle East, and Europe.

The airline operates flights to major cities such as Kuala Lumpur, Singapore, Bangkok, Jakarta, Hong Kong, and Tokyo.

The airline also offers flights to smaller cities such as Penang, Kota Kinabalu, and Langkawi.

Does AirAsia X have any partnerships with other airlines or hotel chains?

Yes, AirAsia X has partnerships with other airlines and hotel chains.

The airline has codeshare agreements with other airlines such as AirAsia, Malaysia Airlines, and Thai AirAsia X.

The airline also has partnerships with hotel chains such as Tune Hotels, Accor Hotels, and Novotel Hotels.

These partnerships allow AirAsia X passengers to enjoy discounted rates on flights and hotels.

Final Thoughts

Overall, my experience flying with AirAsia X was positive.

Alternative airlines to consider are Malaysia Airlines or Jetstar Airways as they both fly similar routes.

Here is a review video.

The flight was comfortable, the staff was friendly and helpful, and the price was very reasonable.

The in-flight entertainment was great, with a wide selection of movies, TV shows, and games. The food was also good and reasonably priced.

I would definitely recommend AirAsia X to anyone looking for a budget-friendly airline.