Is Alaska Airlines a Good Airline? (Or Not?)

As a travel blogger, I always look for the best airlines to fly with.

I recently decided to take a closer look at Alaska Airlines to see if it lives up to its reputation as a good airline.

I wanted to find out if it was worth the money, and if it could provide me with a comfortable and enjoyable flight.

Overview of Alaska Airlines

Alaska Airlines Reviews  Pros and Cons
Adam Moreira (AEMoreira042281), CC BY-SA 4.0, via Wikimedia Commons

Alaska Airlines is an American airline headquartered in SeaTac, Washington.

It is the fifth largest airline in the United States, serving over 100 destinations in the United States, Canada, Mexico, and Costa Rica.

Alaska Airlines has a fleet of over 200 aircraft, including Boeing 737s, Airbus A320s, and Bombardier Q400s.

The airline also operates a number of regional jets, including the Embraer 175 and the Bombardier CRJ-700.

Alaska Airlines is considered a hybrid airline that offers a mix of budget and premium services. They offer both low-cost and traditional full-service flights, and their services can vary depending on the type of ticket you purchase.

Pros of Flying Alaska Airlines

Excellent Customer Service

As a frequent traveler, I have had the pleasure of experiencing excellent customer service from Alaska Airlines.

From the moment I book my ticket, I am greeted by a friendly and helpful customer service representative.

During my flight, the flight attendants are always willing to help and make sure I have a comfortable journey.

On top of this, Alaska Airlines has a 24/7 customer service line, so I can always get help when I need it.

Modern Fleet

Alaska Airlines has a modern fleet of aircraft that are equipped with the latest technology.

This ensures that my flight is safe and comfortable.

The aircraft are also regularly serviced and maintained to the highest standards.

I am always confident that I will have a smooth and enjoyable flight.

Wide Range of Destinations

Alaska Airlines offers flights to a wide range of destinations in the United States, Canada, Mexico, and Costa Rica.

This allows me to explore more of the world and discover new places.

I have had the chance to visit some amazing places that I would have never been able to visit without Alaska Airlines.

Rewards Program

Alaska Airlines has a great rewards program that allows me to earn points for every flight I take.

I can then use these points to get discounts on future flights or to upgrade my seat.

This is a great way to save money and make my travels more enjoyable.

Cons of Flying Alaska Airlines

Flying with Alaska Airlines can be a mixed bag.

From my personal experience, I have found that the airline has some drawbacks.

Limited Routes

Alaska Airlines has a limited route network.

This means that it may not be the best option for travelers who need to fly to a destination that is not served by the airline.

For example, the airline does not fly to any destinations in Europe or Asia, which can be a major drawback for international travelers.

Delayed Flights

Alaska Airlines has a history of delayed flights.

I have personally experienced multiple delays with the airline, which can be very frustrating.

Additionally, the airline does not always provide clear information about the cause of the delay, which can leave passengers feeling frustrated and confused.

No In-Flight Wi-Fi

Alaska Airlines does not offer in-flight Wi-Fi.

This can be a major drawback for travelers who need to stay connected while in the air.

Additionally, the airline does not offer any type of in-flight entertainment, which can make long flights even more tedious.

No Loyalty Program

Alaska Airlines does not have a loyalty program.

This means that travelers who fly frequently with the airline will not be able to earn any rewards or benefits.

Additionally, the airline does not offer any type of discounts or promotions, which can make it difficult to find a good deal.

Alaska Airlines Reviews Pros and Cons
Adam Moreira (AEMoreira042281), CC BY-SA 4.0, via Wikimedia Commons


What is the cost of tickets on Alaska Airlines?

The cost of tickets on Alaska Airlines varies depending on the destination and the type of ticket purchased.

Generally, tickets start at around $50 for domestic flights and can go up to several hundred dollars for international flights.

Some tickets may also include additional fees such as taxes, fuel surcharges, and other fees.

What are the fees for checked baggage on Alaska Airlines?

Alaska Airlines charges a fee for checked baggage on most flights.

The fee for the first checked bag is $30, while the fee for the second checked bag is $40.

Additional fees may apply for overweight or oversized bags.

Does Alaska Airlines have a loyalty program?

Yes, Alaska Airlines has a loyalty program called Mileage Plan.

This program allows customers to earn miles for each flight they take, which can be redeemed for free flights, upgrades, and other rewards.

What is Alaska Airlines’ baggage allowance?

Alaska Airlines allows passengers to bring one personal item and one carry-on bag on board for free.

Personal items must fit under the seat in front of you, while carry-on bags must fit in the overhead bin.

Checked baggage must adhere to size and weight restrictions, and additional fees may apply.

Does Alaska Airlines offer any promotions or discounts for booking flights?

Yes, Alaska Airlines offers many promotions and discounts for booking flights.

Customers can take advantage of discounted fares, special promotions, and rewards programs.

Alaska Airlines also offers a variety of seasonal and holiday promotions and discounts, such as discounted fares for students and military personnel.

Additionally, Alaska Airlines offers a loyalty program for frequent flyers, which provides discounts and other benefits.

What is Alaska Airlines’ policy for changing or canceling flights?

Alaska Airlines offers a flexible change and cancellation policy for customers.

Customers can change or cancel their flights up to 24 hours before the scheduled departure time without penalty.

Customers may also be eligible for a full refund if they cancel their flight within 24 hours of booking.

Additionally, Alaska Airlines offers a flexible travel policy, which allows customers to make changes to their flights without penalty, as long as the changes are made within 24 hours of the original flight.

How comfortable are the seats on Alaska Airlines’ planes?

Alaska Airlines offers comfortable seating for its passengers.

The airline’s seats are designed with ergonomic features to maximize comfort and support.

Additionally, Alaska Airlines offers a variety of seating options, including economy, premium economy, and first-class seats.

The airline also offers extra legroom in certain seating areas, as well as adjustable headrests and lumbar support.

Does Alaska Airlines have in-flight entertainment options?

Yes, Alaska Airlines offers a variety of in-flight entertainment options.

Customers can access a variety of movies, TV shows, and music on their personal devices using the airline’s in-flight Wi-Fi.

Additionally, Alaska Airlines also offers a selection of games and magazines for customers to enjoy during their flights.

Does Alaska Airlines serve meals on its flights?

Yes, Alaska Airlines serves meals on its flights.

Depending on the flight, passengers can choose from a variety of meal options, including breakfast, lunch, dinner, snacks, and beverages.

The meals are prepared with fresh ingredients and are designed to meet the needs of all passengers, including those with special dietary requirements.

Does Alaska Airlines offer WiFi on its flights?

Yes, Alaska Airlines offers WiFi on its flights.

Passengers can purchase an internet package to access the internet during their flight.

The packages offer different levels of access, so passengers can choose the one that best suits their needs.

Does Alaska Airlines allow advance seat assignments?

Yes, Alaska Airlines allows advance seat assignments.

Passengers can choose their seats when they book their flights, allowing them to choose the seat that best suits their needs.

Passengers can also change their seat assignments at any time before their flight.

Does Alaska Airlines allow pets on its flights?

Yes, Alaska Airlines allows pets on its flights.

Passengers can bring their pets on board with them, as long as they follow the airline’s pet policies.

Pets must be in a carrier that meets the airline’s size and weight requirements, and the pet carrier must be stowed under the seat in front of the passenger.

How friendly and helpful is the airline’s staff?

Alaska Airlines staff are known for their friendly and helpful service.

The airline has won awards for its customer service, including being named the number-one airline in North America for customer satisfaction in 2019 by J.D. Power and Associates.

Alaska Airlines staff are available to help customers with any questions or concerns they may have before, during, and after their flight.

Does the airline offer any special services for travelers with disabilities?

Alaska Airlines offers a variety of services for travelers with disabilities, including pre-boarding assistance, wheelchair assistance, and assistance for passengers with hearing and vision impairments.

The airline also offers special meals for passengers with dietary restrictions.

Passengers can contact the airline ahead of time to arrange for any special services they may need.

How easy is it to book a flight with this airline?

Booking a flight with Alaska Airlines is easy and convenient.

Passengers can book flights online, by phone, or through a travel agent.

The airline also has a mobile app that allows passengers to book and manage their flights on the go.

Passengers can also check-in online and print their boarding passes before arriving at the airport.

What is the airline’s on-time performance record?

Alaska Airlines has an excellent on-time performance record.

According to the U.S. Department of Transportation, the airline had an on-time arrival rate of 86.2% in 2019, which was higher than the industry average of 81.7%.

The airline also had a low rate of canceled flights, with only 0.7% of flights being canceled in 2019.

Does Alaska Airlines have a good safety record?

Yes, Alaska Airlines has an excellent safety record.

The airline has consistently ranked among the top airlines worldwide for safety and reliability.

In 2020, Alaska Airlines was recognized by the International Air Transport Association (IATA) as one of the safest airlines in the world.

Furthermore, Alaska Airlines has a long history of investing in safety and has been awarded the FAA’s Diamond Award for its commitment to safety.

What is Alaska Airlines’ policy for lost or damaged luggage?

Alaska Airlines’ policy for lost or damaged luggage is to make every effort to reunite passengers with their belongings.

If a bag is lost or damaged, passengers can file a claim with Alaska Airlines and will receive compensation for the items that are lost or damaged.

Alaska Airlines also offers a range of services to help passengers locate their lost or damaged luggage, including tracking the bag’s location and providing assistance with filing a claim.

How extensive is Alaska Airlines’ route network?

Alaska Airlines has an extensive route network, with flights to more than 115 destinations across the United States, Canada, Mexico, and Costa Rica.

The airline also offers flights to more than 20 international destinations, including Hawaii, the Caribbean, and Europe.

Alaska Airlines also has codeshare agreements with several international airlines, allowing passengers to book flights to even more destinations.

Does Alaska Airlines have any partnerships with other airlines or hotel chains?

Yes, Alaska Airlines has partnerships with several other airlines and hotel chains.

The airline has codeshare agreements with several international airlines, such as Air France, KLM, and Cathay Pacific.

Alaska Airlines also has partnerships with several hotel chains, such as Marriott and Hilton, which allow passengers to earn points and rewards when they book flights or stay in hotels.

Final Thoughts

Overall, I had a great experience flying with Alaska Airlines.

An alternative airline to consider is Hawaiian Airlines, as both airlines operate in the Pacific region.

Here is a video review.

The staff was friendly and helpful, the aircraft was modern and well-maintained, and the on-time performance was excellent.

I was also impressed with the level of customer service provided by the airline, which was consistently high throughout my journey.

I would definitely recommend Alaska Airlines to anyone looking for a reliable and comfortable flight experience.