Is First Air a Good Airline? (My Honest Feedback)

As a travel blogger, I’m always looking for new ways to explore the world. That’s why I was excited to give First Air a try.

Founded in 1946, First Air is based in Ottawa, Canada, and serves over 25 remote communities in Canada’s North.

In this review, I’ll be giving my honest feedback on the airline, from its fleet of aircraft to its customer service.

Overview of First Air

First Air review pros and cons
Gilbert Hechema (GFDL 1.2 or GFDL 1.2), via Wikimedia Commons

First Air is a regional airline based in Ottawa, Canada.

It is owned by Makivik Corporation, an Inuit-owned corporation that represents the Inuit of Nunavik.

The airline operates a fleet of over 25 aircraft, including the ATR-42, ATR-72, Boeing 737-200, and Dash 8-100.

It also operates a fleet of helicopters, including the Bell 206, Bell 212, and Sikorsky S-76.

The airline serves over 25 remote communities in Canada’s North, including Nunavut, Nunavik, and the Northwest Territories.

Pros of Flying First Air

Excellent Customer Service

The customer service on First Air is top-notch.

From the moment I stepped onto the plane, I was greeted by friendly flight attendants who were more than happy to help me with any questions I had.

The staff went above and beyond to make sure I was comfortable and had everything I needed for my flight.

I was even offered complimentary snacks and drinks during the flight.

Highly Comfortable Seats

The seats on First Air are incredibly comfortable.

They are well-padded and have plenty of legroom, making it easy to relax during the flight.

The seats also have adjustable headrests and recline, so you can find the perfect position for your comfort.

On-Time Flights

First Air is known for its on-time flights. They have a great record of arriving and departing on time, which is a huge plus for me.

I’ve never had to worry about being late for a flight because of First Air’s reliability.

In-Flight Entertainment

First Air offers a wide variety of in-flight entertainment options. From movies and TV shows to music and games, there’s something for everyone.

The entertainment system is easy to use and the selection is updated regularly, so you’ll never get bored during your flight.

Affordable Prices

One of the best things about First Air is its affordable prices.

They offer competitive fares that are often lower than other airlines.

This makes it easy to find a great deal on flights, so you can save money while still enjoying a comfortable and enjoyable flight.

Cons of Flying First Air

First Air review pros and cons
Alasdair McLellan, CC BY-SA 3.0, via Wikimedia Commons

Limited Flight Options

First Air only offers a limited number of flights, making it difficult to find a flight that fits your schedule.

This can be especially frustrating if you are trying to connect to another flight or if you are trying to get to a specific destination.


What is the cost of tickets on First Air?

The cost of tickets on First Air varies depending on the route and the time of year.

Generally, tickets range from $100 to $600, with some routes costing more or less depending on the destination.

Additionally, the cost of tickets can be affected by the availability of seats, the number of passengers, and the type of fare purchased.

What are the fees for checked baggage on First Air?

First Air charges a fee for checked baggage, depending on the route and the number of bags checked.

Generally, the first bag checked is free, and additional bags are charged at a rate of $25 per bag.

Additionally, oversized and overweight bags may be subject to additional fees.

Does First Air have a loyalty program?

Yes, First Air has a loyalty program called the First Air Rewards Program.

This program allows members to earn points for each flight they take, which can then be redeemed for discounts on future flights.

Members can also take advantage of exclusive offers and discounts on select flights.

What is First Air’s baggage allowance?

First Air’s baggage allowance depends on the route and the type of fare purchased.

Generally, passengers are allowed to bring one carry-on bag and one personal item, such as a laptop or purse, in addition to their checked baggage.

Each checked bag should not exceed 50 lbs in weight and 62 linear inches in size.

Does First Air offer any promotions or discounts for booking flights?

Yes, First Air offers promotions and discounts for booking flights.

The airline offers discounts for booking multiple flights, as well as discounts for booking in advance.

First Air also offers discounts for members of their frequent flyer program, allowing members to earn points for every flight they take.

Additionally, First Air offers seasonal promotions and discounts, so it is always worth checking the website for the latest offers.

What is First Air’s policy for changing or canceling flights?

First Air’s policy for changing or canceling flights depends on the type of ticket booked.

Generally, for non-refundable tickets, there is a fee for changing or canceling a flight.

For refundable tickets, there is usually no fee for changing or canceling a flight, although the airline may charge a fee for any changes made within 24 hours of the flight’s departure.

Additionally, First Air may offer a credit for a future flight if a flight is canceled or changed.

How comfortable are the seats on First Air’s planes?

First Air offers comfortable seating on their planes.

The airline’s economy class seats are typically equipped with adjustable headrests and reclining seats, allowing passengers to adjust their seating position for added comfort.

Additionally, First Air’s business class seats are designed with extra legroom and adjustable footrests, providing passengers with a more comfortable experience.

Does First Air have in-flight entertainment options?

Yes, First Air offers in-flight entertainment options.

The airline offers a selection of movies, television shows, and music that passengers can enjoy during their flights.

Additionally, First Air offers a selection of games and interactive activities, allowing passengers to keep themselves entertained throughout the flight.

Does First Air serve meals on its flights?

Yes, First Air serves meals on its flights.

Depending on the length of the flight, passengers may be served a light snack or a full meal.

All meals are prepared with fresh, locally sourced ingredients and are designed to provide a healthy and enjoyable dining experience.

Does First Air offer WiFi on its flights?

Yes, First Air offers WiFi on its flights.

Passengers can purchase a WiFi package before their flight and enjoy high-speed internet access during their journey.

Does First Air allow advance seat assignments?

Yes, First Air allows passengers to make advance seat assignments.

Passengers can select their preferred seat online or at the airport check-in counter.

Does First Air allow pets on its flights?

Yes, First Air allows passengers to bring their pets on board its flights.

Passengers must purchase a pet ticket and provide the necessary documentation before their flight.

Pets must be kept in a pet carrier and remain in the cabin during the flight.

How friendly and helpful is the airline’s staff?

First Air’s staff are known for their friendly and helpful attitude.

They are always willing to go the extra mile to ensure that passengers have a pleasant and comfortable journey.

The staff is highly trained and experienced in providing excellent customer service.

Passengers can expect to be greeted with a smile and to receive assistance with any queries or requests they may have.

Does the airline offer any special services for travelers with disabilities?

First Air takes pride in providing special services for travelers with disabilities.

They offer wheelchair assistance, priority boarding, and pre-boarding for those with mobility issues.

They also provide special assistance for passengers who are deaf or hard of hearing, as well as for those who are blind or visually impaired.

How easy is it to book a flight with this airline?

Booking a flight with First Air is a simple and straightforward process.

Passengers can book flights online through the airline’s website, or they can call the customer service line to book over the phone.

The website is easy to navigate and provides detailed information about the airline’s routes and fares.

What is the airline’s on-time performance record?

First Air has an excellent on-time performance record.

According to their website, they have an on-time arrival rate of over 90%.

This means that passengers can expect their flights to arrive on time and to their destination with minimal delays.

Does First Air have a good safety record?

Yes, First Air has a good safety record. The airline has been operating since 1946 and has a long history of safe operations.

First Air has a comprehensive safety program that includes regular maintenance checks, safety training for all staff, and a commitment to the highest safety standards.

The airline is also a member of the International Air Transport Association (IATA), which sets and maintains high safety standards for its members.

What is First Air’s policy for lost or damaged luggage?

First Air’s policy for lost or damaged luggage is to reimburse customers for any items that are lost or damaged during their flight.

Customers must submit a claim form within 21 days of their flight in order to receive reimbursement.

The airline will then investigate the claim and, if approved, will reimburse the customer for the cost of the lost or damaged items.

How extensive is First Air’s route network?

First Air has an extensive route network, with flights to over 25 destinations in Canada, the United States, and Europe.

The airline also offers connecting flights to many other destinations worldwide, making it easy for customers to reach their desired destinations.

Does First Air have any partnerships with other airlines or hotel chains?

Yes, First Air has partnerships with several other airlines and hotel chains.

The airline has codeshare agreements with several other airlines, including Air Canada, WestJet, and Alaska Airlines.

First Air also has partnerships with several hotel chains, including Marriott, Hilton, and Hyatt, which allow customers to earn points and discounts when they book flights or stay at hotels.

Final Thoughts

Overall, my experience with First Air was a positive one.

The airline was reliable and provided a comfortable flight experience. The staff was friendly and helpful, and the flight was on time.

An alternative airline to consider is Porter Airlines, as both airlines operate in Canada.

The in-flight entertainment was good, and the food was of good quality. I would definitely recommend First Air to anyone looking for a pleasant and reliable flight experience.