Is Jetstar Airways a Good Airline? (My Honest Review)

As a travel blogger, I’m always on the lookout for the best airlines to fly with.

Recently, I had the chance to fly with Jetstar Airways, a low-cost airline based in Singapore.

In this review, I’m going to share my experience and answer the question: Is Jetstar Airways a good airline?

Overview of Jetstar Airways

Jetstar Airways is a low-cost airline based in Singapore.

It was founded in 2004 and is a subsidiary of the Qantas Group.

Jetstar Airways operates flights to over 85 destinations in 17 countries across Asia, Oceania, and Europe.

It has a fleet of Airbus A320-200, Airbus A321-200, and Boeing 787-8 planes.

Pros of Flying Jetstar Airways

Jetstar Airways reviews pros and cons
Robert Frola (GFDL or GFDL via Wikimedia Commons

Jetstar Airways is a budget airline based in Australia, and I have had the pleasure of flying with them on several occasions.

The airline offers a range of services and amenities that make it a great choice for budget-conscious travelers.

Low Fares

Jetstar Airways offers some of the lowest fares in the industry.

The airline is renowned for its competitive prices, and they often offer discounts and special deals.

For example, when I flew from Melbourne to Sydney, I was able to save over $200 on my ticket by taking advantage of a special promotion.

In addition, the airline has a wide range of add-ons and extras such as baggage, seat selection, and meals, which can be purchased at a discounted rate.

Excellent Customer Service

I have always found the staff at Jetstar Airways to be pleasant and helpful.

During my flights, I have experienced exemplary customer service from the staff, who are always willing to go the extra mile to make sure that my experience is as pleasant as possible.

I have also found the staff to be knowledgeable and helpful when it comes to answering questions about the airline and its services.

On-time Performance

Jetstar Airways has an excellent on-time performance record, with the majority of flights arriving and departing on time.

This is important for travelers who need to make connections or have other plans upon arrival.

During my travels with Jetstar Airways, I have always been able to make my connections with ease, thanks to the airline’s reliable performance.

Wide Range of Destinations

Jetstar Airways has a wide range of destinations, both domestic and international.

The airline operates flights to over 50 destinations, including popular holiday destinations such as Bali, Phuket, and the Gold Coast.

This makes it easy for travelers to find a flight to their desired destination.

Modern Fleet

Jetstar Airways has a modern fleet of aircraft, which are well maintained and up-to-date.

The aircraft are comfortable and spacious, and they are equipped with modern amenities such as in-flight entertainment and Wi-Fi.

During my flights, I have always been impressed with the comfort and convenience of the aircraft.

Rewards Program

Jetstar Airways has a rewards program that offers discounts and other benefits to frequent flyers.

I have been able to take advantage of the rewards program on several occasions, which has enabled me to save money on my flights.

The rewards program also offers exclusive access to special events and promotions, which is a great way to save money on future flights.

Jetstar Airways review pros and cons
David McKelvey from Brisbane, Australia, CC BY 2.0, via Wikimedia Commons

Cons of Flying Jetstar Airways


Jetstar Airways does not offer many amenities on their flights.

On my flight, I was surprised to find that there was no in-flight entertainment, no complimentary meals, and no Wi-Fi.

This made the flight quite uncomfortable and I felt like I was missing out on the amenities that other airlines offer.


What is the cost of tickets on Jetstar Airways?

The cost of tickets on Jetstar Airways varies depending on the route and the time of year.

Generally, tickets are cheaper when booked in advance and during off-peak times.

Jetstar Airways also offers discounted fares for certain routes.

Additionally, the airline offers promotional fares throughout the year.

What are the fees for checked baggage on Jetstar Airways?

Jetstar Airways charges a fee for checked baggage, depending on the route and the number of bags.

The airline offers a range of baggage options, including a 15kg checked baggage allowance, a 20kg checked baggage allowance, and a 25kg checked baggage allowance.

The fees for these options vary depending on the route.

Does Jetstar Airways have a loyalty program?

Yes, Jetstar Airways has a loyalty program called Jetstar Dollars.

Jetstar Dollars is a points-based system that rewards customers for their loyalty.

Customers can earn points for every flight they take with Jetstar Airways, which can then be redeemed for discounts on future flights and other rewards.

What is the airline’s baggage allowance?

Jetstar Airways offers a range of baggage options, including a 15kg checked baggage allowance, a 20kg checked baggage allowance, and a 25kg checked baggage allowance.

The fees for these options vary depending on the route.

Additionally, the airline allows passengers to bring one piece of carry-on baggage, with a maximum weight of 7kg, and one personal item, such as a purse or laptop.

Does Jetstar Airways offer any promotions or discounts for booking flights?

Yes, Jetstar Airways offers a variety of promotions and discounts for booking flights.

Jetstar Airways offers special discounts for students, seniors, and families, as well as discounts for booking multiple flights at once.

Additionally, Jetstar Airways offers promotional codes for discounted flights, which can be found on the airline’s website or through its social media accounts.

What is Jetstar Airways’ policy for changing or canceling flights?

Jetstar Airways has a flexible policy for changing or canceling flights.

Customers can change or cancel their flights up to 24 hours before departure without incurring any fees.

If a customer needs to change or cancel their flight within 24 hours of departure, they may be subject to a fee.

Additionally, customers may be eligible for a refund if they cancel their flight within a certain time period.

How comfortable are the seats on Jetstar Airways’ planes?

Jetstar Airways offers comfortable seating on its planes.

The airline’s economy class seats feature adjustable headrests and reclining backrests, as well as adjustable armrests and footrests.

Additionally, the airline offers extra legroom seats in certain rows, which provide up to 10 inches of extra legroom.

Does Jetstar Airways have in-flight entertainment options?

Yes, Jetstar Airways offers in-flight entertainment options for its passengers.

The airline offers a selection of movies, television shows, music, and games, which can be accessed through the airline’s in-flight entertainment system.

Additionally, the airline offers Wi-Fi on select flights, allowing passengers to stay connected during their flights.

Does Jetstar Airways serve meals on its flights?

Yes, Jetstar Airways offers meals on its flights.

The meals depend on the type of flight and the destination.

For short-haul flights, passengers can purchase a variety of snacks and drinks.

For long-haul flights, passengers can enjoy hot meals, snacks, and drinks.

Jetstar Airways also offers special meals for passengers with dietary restrictions.

Does Jetstar Airways offer WiFi on its flights?

Yes, Jetstar Airways offers WiFi on its flights.

Passengers can purchase a WiFi package to access the internet during their flight.

The packages vary in price depending on the length of the flight and the type of internet access needed.

Does Jetstar Airways allow advance seat assignments?

Yes, Jetstar Airways allows passengers to select their seats in advance. Passengers can select their seats when they book their flights or they can select their seats at the airport before their flight. Passengers can also purchase extra legroom seats for an additional fee.

Does Jetstar Airways allow pets on its flights?

Yes, Jetstar Airways allows passengers to bring their pets on their flights.

Passengers must book their pets in advance and the pet must be in a suitable carrier.

Passengers must also pay a fee for their pet and the fee varies depending on the size of the pet and the destination.

How friendly and helpful is the airline’s staff?

Jetstar Airways staff are known for their friendly and helpful attitude toward passengers.

They are always willing to go the extra mile to ensure that passengers have a pleasant experience.

Jetstar Airways staff are also trained to handle any special requests or needs that passengers may have.

Does the airline offer any special services for travelers with disabilities?

Jetstar Airways offers a range of specialist services for travelers with disabilities.

These services include wheelchair assistance, priority boarding, and special meal requests.

They also offer a dedicated customer service line for travelers with disabilities.

How easy is it to book a flight with this airline?

Booking a flight with Jetstar Airways is easy and convenient.

Passengers can book flights online, over the phone, or through a travel agent.

Jetstar Airways also offers a mobile app that allows passengers to book flights and manage their bookings on the go.

What is the airline’s on-time performance record?

Jetstar Airways has a good on-time performance record.

According to the Australian Bureau of Statistics, Jetstar Airways had an on-time performance rate of over 80% in 2020.

This is higher than the industry average of 78%.

Does Jetstar Airways have a good safety record?

Jetstar Airways has an excellent safety record.

The airline has been in operation since 2003 and has maintained a strong commitment to safety.

Jetstar Airways has a comprehensive safety management system in place and follows the highest standards of safety.

The airline has also been awarded the highest safety rating by the International Air Transport Association (IATA).

What is Jetstar Airways’ policy for lost or damaged luggage?

Jetstar Airways’ policy for lost or damaged luggage is to reimburse customers for the cost of the items lost or damaged.

The airline will also provide assistance in locating lost or damaged items.

Customers are encouraged to contact the airline as soon as possible to report any lost or damaged items.

Jetstar Airways will also provide assistance in filing a claim for reimbursement.

How extensive is Jetstar Airways’ route network?

Jetstar Airways operates a comprehensive route network, with flights to over 50 destinations in Australia, New Zealand, Asia, and the Pacific.

The airline also has codeshare agreements with other airlines, allowing customers to access more destinations.

Jetstar Airways also offers a range of domestic and international flight packages, making it easy for customers to plan their travel.

Does Jetstar Airways have any partnerships with other airlines or hotel chains?

Jetstar Airways has a number of partnerships with other airlines and hotel chains.

The airline has codeshare agreements with a number of airlines, including Qantas, AirAsia, and Virgin Australia.

Jetstar Airways also has partnerships with hotel chains such as Accor Hotels and Marriott International.

These partnerships allow customers to access a range of services and discounts when booking flights or hotels.

Final Thoughts

Overall, my experience flying with Jetstar Airways was great.

Alternative airlines to consider are AirAsia X or Air India as they both fly similar routes.

Here is a video review.

The staff were friendly and helpful, and the plane was clean and comfortable.

The flight was on time and the in-flight entertainment was good.

I was also impressed with the food and beverage options.

The airline’s website was easy to use, and I had no problems with the booking process.

All in all, I would definitely recommend Jetstar Airways to anyone looking for a reliable and enjoyable flight experience.