As a travel blogger, I’m always looking for the best airline to fly with.
Singapore Airlines is one of the world’s leading airlines and I’m here to review it and determine if it’s a good or bad airline.
Overview of Singapore Airlines
Singapore Airlines is a Singapore-based airline founded in 1947.
It is one of the world’s largest airlines, serving more than 60 countries and territories across the world.
Singapore Airlines’ fleet consists of more than 160 aircraft, including the Airbus A380, Boeing 777, and Airbus A350.
Pros of Flying Singapore Airlines
Highly Rated Customer Service
I have personally experienced the outstanding customer service that Singapore Airlines provides.
From the moment I stepped onto the plane, I was greeted with a warm smile and a friendly attitude from the flight attendants.
The staff was always willing to help and answer any questions I had.
I was also impressed with the quality of the food and drinks that were served onboard. The meals were delicious and the drinks were always cold.
Excellent On-Time Performance
Singapore Airlines has an excellent on-time performance record.
I have never experienced a delay with this airline and my flights have always arrived on time.
This is especially important for business travelers who need to arrive at their destination on time.
Comfortable Seats and In-Flight Entertainment
The seats on Singapore Airlines are very comfortable and provide plenty of legroom.
The in-flight entertainment system is also excellent with a wide variety of movies, TV shows, and music. I was able to watch a few movies on my flight and the sound quality was great.
Generous Baggage Allowance
Singapore Airlines offers a generous baggage allowance for passengers.
I was able to bring two checked bags and one carry-on bag without any extra fees. This was very convenient for me as I was able to bring all of my belongings with me on my trip.
Cons of Flying Singapore Airlines
Price
While Singapore Airlines is known for its high quality of service, it can be more expensive compared to other airlines, especially for economy class travel.
Limited route network
While Singapore Airlines has a strong presence in Asia, its route network is more limited compared to other major airlines, with limited destinations in Europe, the Americas, and Africa.
Aging fleet
While Singapore Airlines has a modern fleet, some of its planes are aging, which may affect the level of comfort and amenities available.
Long transit times
Singapore Airlines often has long transit times at its hub in Singapore, which can be inconvenient for travelers, especially if they are connecting to another flight.
FAQs
What is the cost of tickets on Singapore Airlines?
The cost of tickets on Singapore Airlines varies depending on the route and time of year.
Generally, the cost of a ticket will depend on the distance of the flight, the type of ticket purchased, and the time of year.
Prices can range from a few hundred to several thousand dollars.
What are the fees for checked baggage on Singapore Airlines?
Singapore Airlines charges a fee for checked baggage. The fee depends on the route and the number of bags checked.
Generally, the fee is $30 for the first bag and $50 for the second bag. Additional bags may be subject to additional fees.
Does Singapore Airlines have a loyalty program?
Yes, Singapore Airlines offers a loyalty program called KrisFlyer.
The program rewards members with points that can be redeemed for discounts on flights, upgrades, and other services.
What is the airline’s baggage allowance?
Singapore Airlines allows passengers to bring one piece of cabin baggage and one personal item on board.
The maximum weight for the cabin baggage is 7kg, and the maximum size is 115cm (length + width + height).
Passengers may also check up to two pieces of baggage, with a maximum weight of 30kg per bag.
Does Singapore Airlines offer any promotions or discounts for booking flights?
Yes, Singapore Airlines offers promotions and discounts for booking flights.
Customers can take advantage of promotional fares for flights to select destinations, as well as discounts for booking multiple flights or for booking flights in advance.
Singapore Airlines also offers discounts for members of their loyalty program, KrisFlyer, which allows customers to accumulate points for use on future flights.
What is Singapore Airlines’ policy for changing or canceling flights?
Singapore Airlines has a flexible policy for changing or canceling flights.
Customers can change or cancel their flights up to 24 hours before their scheduled departure time, and receive a full refund or credit for their ticket.
Customers can also change their flights up to 2 hours before departure but may incur a fee depending on the fare type.
How comfortable are the seats on Singapore Airlines’ planes?
Singapore Airlines offers comfortable seating on their planes.
All seats are equipped with adjustable headrests and reclining capabilities, and many of their planes feature extra-wide seats for added comfort.
Singapore Airlines also offers premium seating options such as business class and first class, which feature additional amenities such as extra legroom, larger seats, and complimentary meals and drinks.
Does Singapore Airlines have in-flight entertainment options?
Yes, Singapore Airlines offers in-flight entertainment options on most of their flights.
Customers can access a wide range of movies, TV shows, music, and games on their personal seatback screens or on their personal devices via the Singapore Airlines app.
Singapore Airlines also offers complimentary Wi-Fi on select flights, allowing customers to stay connected while in the air.
Does Singapore Airlines serve meals on its flights?
Yes, Singapore Airlines offers meals on its flights. Depending on the type of aircraft, the type of meal and its presentation will vary.
For example, Economy Class passengers on long-haul flights may receive a three-course meal, while those in Business Class may receive a four-course meal.
Singapore Airlines also offers a variety of snacks, drinks, and meals for purchase on board.
Does Singapore Airlines offer WiFi on its flights?
Yes, Singapore Airlines offers WiFi on select flights.
Passengers can purchase an internet package prior to their flight or while in the air.
The packages vary in price and speed, and passengers can choose the one that best suits their needs.
Does Singapore Airlines allow advance seat assignments?
Yes, Singapore Airlines allows passengers to select their seats in advance.
Passengers can select their seats when they book their flights, or they can log in to their account to select their seats at any time before their flight.
Does Singapore Airlines allow pets on its flights?
Yes, Singapore Airlines allows pets on its flights, but there are certain restrictions.
Passengers must make sure that their pet is in a suitable carrier and that the pet is small enough to fit under the seat in front of them.
Pets must also be kept in the cabin at all times and must not be allowed to roam freely.
How friendly and helpful is the airline’s staff?
Singapore Airlines staff are known for their friendly and helpful attitudes.
Passengers consistently rate the airline’s staff highly for their politeness and willingness to go above and beyond to ensure a pleasant journey.
Singapore Airlines staff are trained in customer service and are always willing to help with any queries or requests.
Does the airline offer any special services for travelers with disabilities?
Singapore Airlines offers a range of special services for travelers with disabilities. These include wheelchair assistance, priority boarding, and special meals.
The airline also has dedicated staff on board to assist passengers with disabilities and ensure they have a comfortable journey.
How easy is it to book a flight with this airline?
Booking a flight with Singapore Airlines is easy and straightforward.
The airline’s website offers a range of options for booking flights, including online, over the phone, and in person at a travel agency.
The website also provides helpful information on the airline’s routes, fares, and other services.
What is the airline’s on-time performance record?
Singapore Airlines has an excellent on-time performance record.
The airline’s on-time performance rate is consistently among the highest in the industry, with over 90% of flights arriving on time.
Singapore Airlines also has a strong record for punctuality, with most flights arriving within 15 minutes of their scheduled arrival time.
Does Singapore Airlines have a good safety record?
Singapore Airlines has an excellent safety record. For the past few decades, the airline has consistently been rated as one of the safest airlines in the world.
In 2020, Singapore Airlines was ranked as the world’s third-safest airline by AirlineRatings.com.
The airline has also received numerous awards for its safety record, including the Airline Safety Award from the International Air Transport Association in 2020 and the Airline Excellence Award from AirlineRatings.com in 2019.
What is Singapore Airlines’ policy for lost or damaged luggage?
Singapore Airlines has a comprehensive policy for lost or damaged luggage.
If a passenger’s luggage is lost or damaged, the airline will provide compensation for the cost of the items lost or damaged.
The amount of compensation depends on the type of item, the value of the item, and the circumstances of the loss or damage.
Singapore Airlines also provides a 24-hour customer service line to help passengers with any lost or damaged luggage inquiries.
How extensive is Singapore Airlines’ route network?
Singapore Airlines has an extensive route network that covers more than 60 countries and regions around the world.
The airline operates flights to more than 130 destinations, including major cities in Asia, Europe, North America, South America, and Africa.
Singapore Airlines also operates flights to several remote destinations, such as the Maldives, Seychelles, and the Cook Islands.
Does Singapore Airlines have any partnerships with other airlines or hotel chains?
Singapore Airlines has several partnerships with other airlines and hotel chains.
The airline has codeshare agreements with several major airlines, including Air Canada, Air France, KLM, and United Airlines.
Singapore Airlines also has partnerships with several hotel chains, such as Marriott, Hilton, and Accor Hotels.
These partnerships allow passengers to earn and redeem points for flights and hotel stays.
Final Thoughts
Overall, my experience flying with Singapore Airlines was excellent.
An alternative airline to consider is Cathay Pacific, as both airlines are based in Asia and operate as major carriers.
Here’s a video review.
The flight attendants were friendly and attentive, the seats were comfortable, and the food was delicious.
The in-flight entertainment system was top-notch and the cabin was kept clean and tidy.
I was also impressed with how punctual Singapore Airlines was—the flights were always on time and the check-in process was quick and efficient.
I would highly recommend Singapore Airlines to anyone looking for a reliable, comfortable, and enjoyable flight experience.