Is United Airlines a Good Airline? (Or Not?)

As a travel blogger with a keen interest in aviation, I’m going to review United Airlines to determine if it’s a good or bad airline.

United Airlines is the world’s third-largest airline when measured by revenue, and the largest when measured by the number of destinations served.

It is based in Chicago, Illinois, and serves 342 destinations in 54 countries on six continents.

United Airlines operates a large domestic and international route network, with an extensive presence in the Asia-Pacific region.

The airline’s fleet consists of a wide variety of aircraft, including Airbus A319s, Boeing 737s, and McDonnell Douglas MD-80s.

United Airlines Review - Pros and Cons
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Pros of Flying United Airlines

Excellent Customer Service

I have had the pleasure of flying with United Airlines multiple times and I can confidently say that their customer service is top-notch.

The flight attendants are always friendly and helpful, offering assistance with any questions I have.

They make sure to check in with each passenger to ensure everyone is comfortable and having a pleasant experience.

I have also noticed that United Airlines has a great rewards program, where I can earn points for every flight I take and redeem them for discounts or free flights.

Wide Range of Destinations

United Airlines offers flights to a wide range of destinations all over the world.

I have been able to use their services to travel to some of my favorite places, such as London, Tokyo, and Sydney.

I love that I can explore different cultures and experience different parts of the world with United Airlines.

In-Flight Amenities

United Airlines offers a variety of in-flight amenities to make my flight more enjoyable.

They provide complimentary snacks and drinks, as well as a selection of meals for purchase.

I have also had the chance to watch movies and TV shows on their in-flight entertainment system.

Additionally, the seats are comfortable and the cabins are spacious, making my flight more comfortable and enjoyable.

Efficient Boarding Process

United Airlines has an efficient boarding process that makes it easy for me to get on the plane quickly and easily.

The staff is always organized and helpful, making sure everyone is in the right place at the right time.

I have also noticed that they are very accommodating of passengers with special needs, ensuring that everyone is able to board without any issues.

United Airlines Review - Pros and Cons
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Cons of Flying United Airlines

Delays and Cancellations

United Airlines is no stranger to delays and cancellations.

On one occasion, I was flying to a business meeting and my flight was delayed by several hours. This caused me to miss my meeting and I had to reschedule.

Additionally, I have heard from other travelers that United Airlines has a high rate of cancellations and delays.


United, like many airlines, has been known to overbook flights, which can result in passengers being denied boarding even after they have confirmed reservations.


What is the cost of tickets on United Airlines?

The cost of tickets on United Airlines varies depending on the route, time of year, and other factors.

Prices can range from as low as $60 for a one-way ticket to over $1000 for a round-trip ticket.

It is best to check the United Airlines website for the most up-to-date ticket prices.

What are the fees for checked baggage on United Airlines?

United Airlines charges a fee for checked baggage.

The fee for the first checked bag is $30 and the fee for the second checked bag is $40.

Additional checked bags will incur a fee of $150. All checked bags must weigh 50 lbs or less and must not exceed 62 linear inches (length + width + height).

Does United Airlines have a loyalty program?

Yes, United Airlines has a loyalty program called MileagePlus.

This program allows customers to earn miles for every flight they take, which can be used to redeem rewards such as free flights, upgrades, and more.

Customers can also earn bonus miles for shopping, dining, and other activities.

What is United Airlines’ baggage allowance?

United Airlines’ baggage allowance allows passengers to bring one personal item and one carry-on item on board the plane.

The personal item must not exceed 18 x 14 x 8 inches and the carry-on item must not exceed 22 x 14 x 9 inches.

Both items must fit in the overhead bin or under the seat in front of the passenger.

Does United Airlines offer any promotions or discounts for booking flights?

United Airlines offers a variety of promotions and discounts for booking flights.

Customers can take advantage of discounts and promotions when booking flights through the United Airlines website.

Customers can also sign up for the United MileagePlus program, which offers discounts on flights and other benefits.

Additionally, United Airlines offers a variety of promotions and discounts through its partners, such as credit card companies, hotels, and car rental companies.

Customers can also take advantage of special offers and discounts when booking flights through the United Airlines app.

What is United Airlines’ policy for changing or canceling flights?

United Airlines’ policy for changing or canceling flights depends on the type of ticket purchased.

For some tickets, customers can make changes or cancel their flights without incurring any fees.

For other tickets, customers may be charged a fee for making changes or canceling their flights.

Customers can also purchase a refundable ticket, which allows them to make changes or cancel their flights without any fees.

Customers should check the terms and conditions of their tickets before making any changes or cancellations.

How comfortable are the seats on United Airlines’ planes?

United Airlines offers comfortable seating on its planes.

The seats are designed to provide maximum comfort, with adjustable headrests, lumbar support, and ample legroom.

The seats are also equipped with power outlets and USB ports, allowing customers to stay connected while in flight.

Additionally, United Airlines offers Economy Plus seating, which provides additional legroom and recline for an additional fee.

Does United Airlines have in-flight entertainment options?

United Airlines offers a variety of in-flight entertainment options for customers.

Customers can access a selection of movies, TV shows, and music through the United Airlines app or on their personal devices.

Customers can also access a variety of games and other interactive content through the United Airlines app.

Additionally, United Airlines offers satellite TV on select flights, allowing customers to stay up to date with their favorite shows while in flight.

Does United Airlines serve meals on its flights?

Yes, United Airlines serves meals on its flights.

Depending on the flight, passengers may be served a hot meal, a cold meal, a snack, or a light meal.

Additionally, United Airlines offers a variety of snacks, beverages, and alcoholic drinks for purchase.

Does United Airlines offer WiFi on its flights?

Yes, United Airlines offers WiFi on its flights.

Passengers can purchase a WiFi package to access the internet during their flight.

WiFi packages are available for purchase at the ticket counter or onboard the plane.

Does United Airlines allow advance seat assignments?

Yes, United Airlines allows passengers to select their seats in advance.

Advance seat assignments can be made online or at the ticket counter. Passengers can also select their seats when they check-in for their flight.

Does United Airlines allow pets on its flights?

Yes, United Airlines allows pets on its flights.

Passengers can bring their pets on board with them in a pet carrier.

Pets must be kept in the pet carrier for the duration of the flight and must remain under the seat in front of the passenger.

How friendly and helpful is the airline’s staff?

United Airlines staff are known for their friendly and helpful attitude.

According to customer reviews, they are always willing to help out with any questions or issues that arise.

They are also known to go the extra mile to ensure that customers have a pleasant experience.

In addition, United Airlines has a 24/7 customer service line that is available to assist customers with any questions or concerns they may have.

Does the airline offer any special services for travelers with disabilities?

United Airlines offers a variety of services for travelers with disabilities.

These services include pre-boarding assistance, wheelchair assistance, and special seating arrangements.

The airline also offers a variety of other services for travelers with disabilities, such as access to special meals and assistance with baggage.

How easy is it to book a flight with this airline?

Booking a flight with United Airlines is very easy.

Customers can book flights online, over the phone, or through a travel agent.

The airline also offers a mobile app that allows customers to book flights on the go.

Customers can also take advantage of the airline’s rewards program, which offers discounts and other benefits.

What is the airline’s on-time performance record?

United Airlines has an impressive on-time performance record.

According to FlightStats, the airline has an on-time arrival rate of 87.3%, which is higher than the industry average.

The airline also has a low cancellation rate of 0.6%, which is well below the industry average.

This shows that United Airlines is committed to providing its customers with reliable and timely service.

Does United Airlines have a good safety record?

United Airlines has a very good safety record.

According to the Flight Safety Foundation, United Airlines has one of the best safety records among U.S. airlines.

In 2019, United Airlines had the lowest rate of incidents and accidents among the major U.S. airlines.

The airline also has a strong commitment to safety and has invested heavily in safety training and technology.

What is United Airlines’ policy for lost or damaged luggage?

United Airlines’ policy for lost or damaged luggage is to reimburse customers for the cost of the items lost or damaged.

The airline will also reimburse customers for any reasonable expenses incurred as a result of lost or damaged luggage, such as the cost of purchasing replacement items.

Customers must file a claim with United Airlines within 24 hours of discovering the loss or damage and must provide proof of purchase for the items.

How extensive is United Airlines’ route network?

United Airlines has one of the most extensive route networks in the world.

The airline operates flights to more than 300 destinations in over 50 countries.

In the United States, United Airlines operates flights to more than 200 cities, including major hubs such as Chicago, Denver, Houston, Los Angeles, and New York.

Internationally, United Airlines operates flights to major cities in Europe, Asia, Latin America, and the Caribbean.

Does United Airlines have any partnerships with other airlines or hotel chains?

United Airlines has a number of partnerships with other airlines and hotel chains.

The airline is a member of the Star Alliance, which includes more than 28 airlines and offers customers access to more than 1,000 destinations around the world.

United Airlines also has partnerships with several major hotel chains, including Marriott, Hilton, and Hyatt, which offer customers discounts and other benefits when they book flights and hotels through the airline.

Final Thoughts

Overall, flying with United Airlines has been a positive experience. The airline offers a wide range of flight options, with a good selection of routes and destinations.

An alternative airline to consider is American Airlines, as both airlines are based in the US and are major carriers.

Here is a helpful video review.

The onboard service is friendly and helpful, and the aircraft are comfortable and well-maintained.

The airline’s on-time performance is also impressive, with flights arriving on time more than 80% of the time.

I would definitely recommend United Airlines to anyone looking for a reliable, comfortable, and enjoyable flying experience.

The airline’s great service and on-time performance make it a great choice for both domestic and international travel.